Compass Housing Alliance’s emergency services case managers play a crucial role in supporting guests as they work toward achieving their goals, which include securing permanent housing and overcoming barriers. Their assistance encompasses various forms, such as helping with housing searches and obtaining essential documents, all while ensuring that each individual is treated with dignity and respect. Case managers operate across multiple emergency programs, collaborating closely with the King County Regional Homelessness Authority and the King County Veterans Program to provide specialized support.

The job requires patience, flexibility, and a genuine care for people. Case managers assess guests’ needs, addressing challenges like lost identification documents, which are often barriers to housing opportunities. Their daily tasks vary but consistently involve meeting guests where they are and guiding them to develop necessary skills, such as navigating apartment living or completing forms. Case managers express joy in their work, finding fulfillment in fostering community connections and discovering creative solutions to challenges. They are dedicated to walking alongside guests on their paths to stability, emphasizing that housing is a fundamental human right and reflecting a deep commitment to their community.