Agents and brokers are provided with essential tips for effectively utilizing the Marketplace Call Center. Key recommendations include verifying client identification before sharing sensitive information, understanding the types of inquiries that can be handled by the call center, and preparing necessary documentation in advance. Agents should familiarize themselves with the call center’s operating hours and be aware that wait times can vary. It is advised to document any information received during calls for future reference and to ensure that clients are aware of their rights and responsibilities regarding health coverage. Additionally, agents and brokers are encouraged to use the call center as a resource for policy clarifications and to stay updated on any changes in regulations or processes. By following these tips, agents and brokers can enhance their efficiency and provide better service to their clients when navigating the marketplace.