Veterans Affairs (VA) allows veterans to check in for appointments using their smartphones. To begin, veterans must confirm their appointments via text and, if eligible, receive a pre-check-in message up to a week prior. They can start the pre-check-in by tapping a link, which requires verification of their identity through their smartphone number and personal details. During pre-check-in, they confirm their contact information and emergency contacts. Upon arrival, veterans can check in using their phones.

For those eligible for travel reimbursement, a claim can be filed during check-in. Veterans can initiate check-in by responding to a text reminder or by texting “check in” to a designated number. Check-in is available 45 minutes before to 15 minutes after the appointment time. If pre-check-in was completed over a week ago, they will need to confirm their details again.

To file a travel reimbursement claim, veterans must meet specific criteria regarding their travel method and address. It is recommended to set up direct deposit for reimbursements. If veterans encounter delays, they should inform staff. VA encourages veterans to apply for healthcare benefits if they haven’t done so already.