Washington 211

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Employment & Job Support Financial Assistance Food & Nutrition Health Care Mental Health & Counseling Personal & Household Needs Shelter & Housing Transportation & Mobility

Washington 211 (WA211) runs the statewide 2-1-1 information and referral network, connecting residents to more than 27,000 verified resources for food, housing, health care, financial help, transportation, and other wraparound services. People can dial 2-1-1, call the toll-free 1-877-211-9274 line, text “211WAOD” to 898211, or search the online directory to reach trained specialists who offer multilingual support, warm handoffs, and follow-up tailored to each situation.

The organization also powers the 211 Counts data hub, tracks unmet-needs trends for local partners, and supports Washington’s disaster response plans by relieving 9-1-1 of nonemergency calls, pushing evacuation and shelter updates, and coordinating volunteers and donations. Providers can email resources@wa211.org to update listings so the directory stays current for Washingtonians and for King County’s Crisis Connections 211 operations.

For more information, see the Washington 211 website.

News related to Washington 211

WA 211 Announces Selection of Statewide Call Center

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WA 211 has announced the selection of a new statewide call center aimed at improving access to essential services for Washington residents. This initiative is part of a broader effort to streamline assistance and provide support for individuals in need. The call center will serve as a centralized...

History Timeline

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The history timeline of 2-1-1 in Washington highlights significant milestones in the development of this vital resource. The service was first established in 2000 to provide easy access to social services and information. In 2005, the 2-1-1 service expanded its reach, becoming a crucial tool for ...

Strategic Realignment Executive Summary

The WA 211 Board of Directors has undertaken a strategic realignment process starting in January 2023, aimed at addressing longstanding structural and funding challenges that hinder access to the WA 211 system. This initiative is rooted in extensive discussions involving community voices, includi...