Daniel Bryan, an Air Force Veteran, shared his positive experience with tele-emergency care after injuring his knee at the beach. Following a powerful wave that knocked him down, Bryan initially dismissed the pain but woke up the next day with significant inflammation and excruciating pain. Unable to bear weight on his leg, he contacted VA Health Connect for an appointment but found no openings. A nurse suggested he use VA Telehealth Services for immediate care.

Bryan was quickly connected to an emergency care provider via video call, where he could show his knee injury. The provider assessed his condition, advised on pain management, and recommended a brace. Additionally, she scheduled an MRI for the following day, facilitating a faster diagnosis and recovery process. Bryan has since begun physical therapy and credits the tele-emergency care for his progress, stating that it allowed him to avoid worsening his injury by waiting for an in-person visit. He expressed trust in VA doctors and praised the care he received. Veterans can explore tele-emergency care options on the VA website or through VA Health Connect.